Privacy Policy
1. Data we collect
| Category | Examples |
|---|---|
| Identity data | Full name, national ID / passport / commercial registration number, nationality, tenant type |
| Contact data | Email address, mobile number |
| Tenancy data | Units, lease contracts, contract dates and amounts, occupancy records |
| Financial data | Invoices, payment records and status, cheque and bank-transfer details you provide, receipts |
| Documents | Copies of identification documents, lease contracts, payment proofs, and other files uploaded to the Platform |
| Account & usage data | Login credentials (passwords are stored only in hashed form), login timestamps, verification codes (OTP), maintenance requests, notifications, technical logs |
2. How we use your data
- To create and administer your account and verify your identity (including one-time codes).
- To manage tenancies: units, contracts, invoices, payments, receipts, and maintenance requests.
- To send you service communications — such as account credentials, lease notifications, invoices, receipts, and payment reminders — by email or in-app notification.
- To operate, secure, audit, and improve the Platform, including keeping an audit trail of payment actions.
- To comply with legal and regulatory obligations in the Kingdom of Bahrain.
3. Legal basis
We process your data where it is necessary to manage your tenancy relationship, where we have a legitimate interest in operating and securing the Platform, where you have given consent, and where processing is required by law. This policy is intended to align with the Bahrain Personal Data Protection Law (Law No. 30 of 2018, "PDPL").
4. Who we share data with
- Your property management office and property owner/association — tenancy and payment records are visible to the staff who administer your property.
- Service providers — cloud hosting and storage (Amazon Web Services), email delivery, SMS/OTP providers, and licensed payment processors, strictly to provide the services.
- Legal authorities — where required by law, court order, or to protect our legal rights.
We do not sell your personal data.
5. Data storage and security
Your data is stored on secured cloud infrastructure. We apply safeguards including encrypted connections (HTTPS/TLS), hashed passwords, role-based access so tenants can only access their own records, time-limited links for document access, and audit logging of payment actions. No system can be guaranteed 100% secure; you are responsible for keeping your login credentials confidential.
6. Data retention
We retain your data for the duration of your tenancy relationship and thereafter for as long as needed for legitimate business, accounting, audit, and legal purposes. Financial and contractual records may be retained for the periods required by applicable law.
7. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to certain processing. To exercise these rights, contact us at Amlakeyteam@gmail.com. We may need to verify your identity, and we may retain data we are legally required or entitled to keep.
8. Cookies and local storage
The web portal uses browser session storage to keep you signed in and remember your session. The mobile application stores your session token securely on your device. We do not use third-party advertising or tracking cookies.
9. Children
The Platform is not directed at persons under 18. We do not knowingly collect data from minors; tenancy accounts are held by adults or legal entities.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows the current version. Material changes will be communicated through the Platform. Continued use after changes are published constitutes acceptance.
11. Contact
For privacy questions or requests: Amlakeyteam@gmail.com — AmlaKey Property Management, Manama, Kingdom of Bahrain.